US sees increasing consumer adoption of mobile technologies for bill payments

Consumer preference for online and mobile bill payments continues to grow, with 39 percent of consumers in the US saying they will pay more bills online in 2013 and 12 percent intending to pay more bills by mobile phone, a recent report has revealed.
According to The Western Union Payments Money Mindset Index, conducted by research firm Javelin Strategy & Research, mobile adoption for urgent, same-day payments is also on the rise: 14 percent of US consumers said that they would make an urgent payment via their mobile device in the next six months. Furthermore, 25 percent of US consumers reported that they would send fewer cheques in the mail to pay their bills.
The report has also revealed the mix of channels consumers are using to pay their bills: 46.5 percent of bills are paid via a biller, bank or credit union website; 20.2 percent of bills are paid via mail; 19.6 percent of bills are paid via an automatic deduction or recurring payment; 8.7 percent of bills are paid in-person at a walk-in location; 3 percent of bills are paid via a landline phone; and 2 percent of bills are paid via mobile phone.
Finally, the report has found that consumer approach to bill payments will continue to evolve in 2013. US consumers are set to revisit how they make and organize their bill payments, with 26 percent indicating they will set new priorities for which bills get paid first. Additionally, 15 percent of consumers said they will wait longer to pay their bills.


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