Planning for the worst

The 2012 Business Continuity Management Survey

The business case for BCM – 81 per cent of managers whose organisations activated their Business Continuity Management (BCM) arrangements in the last 12 months agree that it effectively reduced disruption. The same number agree that the cost of developing BCM is justified by the benefits it brings their organisation.

•• Adoption of BCM – adoption of BCM continues to rise cementing a sharp increase in uptake over the past two years. Overall 61 per cent of managers report that their organisation has BCM in place, up from 58 per cent last year and 49 per cent in 2010. Public sector organisations remain more likely to have BCM, with 73 per cent reporting BCM arrangements (consistent with 2011). Reported levels in the private and not-for-profit sectors have both increased, to 52 and 60 per cent respectively.

•• Drivers of BCM – corporate governance remains the biggest external driver of BCM, with 42 per cent of managers highlighting it as a catalyst for their organisation implementing or changing BCM. Demand from existing or potential customers makes up the second biggest driver (37 per cent), followed by regulation/legislation (33 per cent).

•• Reasons for not having BCM – some organisations are adopting a casual or ad hoc approach to managing disruption. Of those managers whose organisations do not have BCM, 54 per cent say their organisation rarely suffers from disruptive events and 46 per cent deal with disruptions as and when they happen.

•• The scope of BCM – of those who have BCM in place, 83 per cent say their BCM includes strategies for maintaining or recovering business critical services and products in the face of disruption. Eighty-one per cent say that their BCM contains IT backup arrangements.

•• Supply chain – one fifth of managers report that their organisation expects their business critical suppliers to have BCM and only 7 per cent expect this of all their suppliers. A quarter of managers say their organisation does not require its suppliers or outsource partners to have BCM.

•• Disruptive events of 2011 – almost four in ten managers report that the BlackBerry outage in 2011 caused their organisation some disruption, while 55 per cent of managers say their organisation was affected by public sector strikes. The riots last summer caused disruption for 26 per cent of managers, with the worst of the disruption felt by managers in central and local

government and the emergency services.

•• Disruptive weather – 49 per cent of managers report that severe weather conditions caused disruption to their organisation over the last year, making it the leading cause of business disruption for the third year running. Thirty-seven per cent report that they have formalised their arrangements for managing the impact of severe weather as a result of the last two years’ heavy snow. Nonetheless, one in ten admits they are still not very well prepared for snow.

•• Preparing for the 2012 Olympic and Paralympic Games – a quarter of managers say their organisation will allow staff to work flexible hours and 17 per cent will enable staff to work remotely. Over half of managers report that their organisation does not anticipate any disruption as a result of the Olympic Games. However, this varies greatly depending on region, falling to just 24 per cent of managers in London.

Full Report:

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