United Nations e-Government Survey 2012: e-Government for the People

Today, powerful new technologies can be used to advance sustainable development

for all people across the world while including them in the process. In particular,

e-government can be an engine of development for the people. In delivering

e-government for the people, public services are designed to be responsive, citizencentric

and socially inclusive. Governments also engage citizens through participatory

service delivery processes. The evidence base for the latter is strengthened by recent

progress in e-government in a growing number of countries where citizens are both

users and co-producers of public services.

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